Contact

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You are welcome to email us at hello@nowlicious.com or reach out on facebook.

Shipping & delivery

We are thrilled to fulfill your order and do our best to ship in-stock items within 3 business days from order date. Pre-sale items will be shipped as indicated on the product information page. Orders within the EU will take an additional 2-10 business days for delivery based on location.

Orders outside EU

The estimated delivery times for international packages varies depending on the country.

Nowlicious does not collect duties, taxes, customs, or brokerage fees at the time of purchase. Therefore, orders outside EU ship with these potential additional fees unpaid. Nowlicious cannot currently determine what these charges may be. We recommend contacting your local customs office regarding your country's custom policies.

Customers may be charged duties, taxes, customs, and/or brokerages fees on their international orders at the time of delivery in the local currency. Customers will be responsible for all duties, taxes, customs and/or brokerage fees.

If you have any questions regarding your shipment, please contact us.

Delivery address change requests

Your order will be delivered to the address you indicated when your order was placed.

If you would like the delivery address to be changed, please contact us immediately. If your order has not yet been sent out, we can change the delivery address. If your order has already been sent out, you may contact the carrier directly and request a change of delivery address.

Claims

Nowlicious seeks to use the most reliable carriers for all shipments.

We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place, until full information is received from the carrier.

Return policy

Unused products that are in their original, complete condition may be returned within 15 days of delivery date. Shipping charges will not be refunded. Please fill in the return label shipped with your package, and send it to us with your item(s).

Please note that handmade items are unique and may contain slight variations in shape or colour.

Please see further details below. If you have questions, please contact us and we’ll be happy to help.

Returns

Nowlicious allows you 15 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your expense and with a filled-in return label.

Please send us the merchandise by registered post with adequate insurance that covers the value of the merchandise in the event that the carrier lose or damage the goods.

Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded.

Once returned item(s) is/are received, your item will be processed within 5 business days. If returned merchandise is deemed to be in returnable condition, the refund will be issued via the same payment method as was used initially (or credited for further use – please see Exchanges below).

Promo codes are not valid on prior purchases. Items purchased with a promo code may be returned within 15 days of purchase for a refund of the price paid for the item(s). Shipping charges will not be refunded. Expired promo codes will not be accepted.

Exchanges

We accept exchanges in the same conditions as outlined above regarding returns. Please indicate on the return label that you would like the amount to be credited (not including shipping charges) and mention your preferred email address with clear letters. Once processed, we will send you a credit coupon by email that you can use to place a new order. Your credit coupon is valid until the total value is used.

In the event that you receive an incorrect or faulty item, you may request an exchange in the conditions outlined above, but we will cover the shipping charges of the return as well as the postage of the replaced item.

Please contact us if you have any questions regarding exchanges.

General terms & conditions

General terms & conditions

Introduction and Acceptance of the Terms and Conditions

The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Nowlicious’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to Nowlicious, the company Productions Associées, company address Rue Emile Féron 70, 1060 Brussels, VAT no BE 0896.755.397, company email address hello@nowlicious.com. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Nowlicious as they are used to protect your rights as a valued customer and our rights as a business.

Changes to the Terms of Service and the Website

Nowlicious is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.

Access to the Website

We work hard to ensure the Website is always up and available, but we can't guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.

Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with Nowlicious by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using Nowlicious in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.

It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.

We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.

Product information

Nowlicious takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.

Prices

The prices indicated on Nowlicious are shown in Euro and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.

Availability

We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement but are not satisfied, you may return it to us in the conditions outlined under Right of Return. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.

Secure payment

Nowlicious currently offers one way to pay for your order, PayPal. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (Nowlicious is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to PayPal for full terms and conditions of use.

Privacy and protection of personal data

The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.

You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to Nowlicious to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.

Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.

Intellectual ownership

All the content on Nowlicious website (illustrations, texts, names, brand names, images and videos) is the property of Nowlicious. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by Nowlicious. All information, content and files is protected by International law concerning intellectual ownership and copyright. Nowlicious cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.

Nowlicious will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.

Waiver and Severability

Any failure of Nowlicious to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Nowlicious, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.

Feedback & Comments

Any opinions left on the Website by Nowlicious customers are screened and moderated by Nowlicious. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), Nowlicious reserves the right to refuse or modify them.

Collaborate

We are delighted to welcome collaboration ideas! Please contact us and let us know what you have in mind.

Wholesale

For wholesale requests, please contact us directly and tell us about your awesome biz.

Affiliate program

We are currently preparing an affiliate program that allows you to share Nowlicious with your audience and in return gain a percentage of resulting sales. Please get in touch if you are interested in becoming an affiliate.

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